PRIVACY POLICY
Aqua Middle East FZC (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.aqua-me.ae, contact us, or use our services. This Policy complies with the UAE Personal Data Protection Law (Federal Decree-Law No. 45/2021).
1. Data Controller
Aqua Middle East FZC
Warehouse 1J-7/04
Hamriyah Free Zone, Sharjah – UAE
Tel: +971 6 526 0563
Email: contact@aqua-me.ae
2. What Personal Data We Collect
2.1 Data you provide directly:
• Name
• Email address
• Phone number
• Company name
• Country / location
• Messages or inquiries
• Uploaded files
2.2 Data collected automatically:
• IP address
• Browser and device information
• Pages visited
• Cookies (see Cookie Policy)
2.3 Business communication data:
• Quotations
• Warranty records
• After-sales communication
3. Purpose of Processing
• Responding to inquiries
• Providing quotations or product information
• Warranty and after‑sales support
• Improving website performance
• Marketing communication (with consent)
• Legal compliance
4. Legal Basis
• Consent
• Contractual necessity
• Legitimate interest
• Legal obligations
5. Data Sharing
We may share your data with service providers, logistics partners, hosting companies, IT support, and government authorities when required. Data is never sold.
6. International Transfers
Data may be stored outside the UAE (e.g., EU or USA). We ensure all transfers are protected by secure contractual and technical safeguards.
7. Data Retention
• Inquiries: Retained for as long as reasonably required for business and communication purposes.
• Commercial & warranty files: Retained for the product life cycle and operational needs, with no predefined time limit.
• Legal/accounting data: as required by law
8. Your Rights (UAE PDPL)
You may request:
• Access to your data
• Correction or deletion
• Withdrawal of consent
• Data portability
• Objection to processing
Requests: contact@aqua-me.ae
9. Security
We use security measures including restricted access, monitoring, and secure hosting.
10. Contact
For any privacy inquiries: contact@aqua-me.ae
